Orders & Payments
- What is the status of my order?
- I have not received an order confirmation, what should I do?
- How do I cancel my order?
- I want to change my validated order (size, reference, address)?
- My payment did not work, why?
- An error message appears when finalising the payment of my order, what should I do?
- Why is my order still "Pending Payment"?
- How do I use a promotional code?
- My promo code doesn't work, what can I do?
- How can I pay for my order?
- I pay by credit card (CB), what is 3D Secure (3DS)?
- Is our site secure?
- When will I be debited for my order?
- I would like to pay my order by bank transfer. Where can I find your bank details?
- How do I get an invoice for my order?
- Payment in several instalments
- Why was my request to pay in instalments refused?