If the packaging of your parcel (box or pouch) seems damaged or seems to have been opened, it is essential that you make a reserve with the carrier or that you check the contents in front of the deliveryman or at the relay point. If you do not do this, we may refuse your compensation.
Do not throw away the packaging, take photos and send us an email on service-client@ekinsport.com
Our team, in charge of managing this type of dispute, will send you the documents to fill in and return to us. We will then open a file with the carrier and compensate you according to the conclusion of the investigation.